SRP is showing as disconnected on your BlackBerry Enterprise Server Express (BESX).
Resolution: This problem is caused by incorrect SRP ID: Request a new SRP ID and License Key (SRP Authentication Key) from RIM.
Important: If you have ordered the BlackBerry Enterprise Server Express software please make note of the following information while picking up your software:
- Serial Number (SRP ID)
- License Key (SRP Authentication Key)
- Client Access Licenses
Till next time…(for smooth BESX project rollout please drop us an email: sales at esgnet.co.za)