SRP status disconnected

By | May 24, 2014

SRP is showing as disconnected on your BlackBerry Enterprise Server Express (BESX).

Resolution: This problem is caused by incorrect SRP ID: Request a new SRP ID and License Key (SRP Authentication Key) from RIM.

Important: If you have ordered the BlackBerry Enterprise Server Express software please make note of the following information while picking up your software:

  • Serial Number (SRP ID)
  • License Key (SRP Authentication Key)
  • Client Access Licenses

Till next time…(for smooth BESX project rollout please drop us an email: sales at