Failed to receive data from the client agent.:

CA has made significant improvements in the ‘Brightstor’ product line.

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Running ArcServe 11.5 Agent on the Exchange Cluster Server environment and encountering the following:

dbaexchis Version 11.5 Build 4402 3-1-2007 Microsoft Exchange Server 2K/up
N8653
Converting connection protocol to named pipes due to connection error.
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Technical:

By default, BB11.5 exchange agent uses the TCP/IP as tranfer protocol but the Brightstor server cannot connect to exchange agent through TCP/IP protocol so it tries to connect through Remote pipes protocol and it succeeds.

Resolution:

To work around this problem, follow these steps.
Change the remote protocol directly in the job – modify job, Microsoft Exchange server … – Right on Exchange Server – Database level(IS) – Remote protocol. Select Named Pipes.

Please feel free to Contact Me for further technical assist, with the installation of CA Backup Solutions.